Client Experience Manager, Long Island City

UOVO, the nation’s leading provider of storage and services for art, archives, and collectibles, seeks a seasoned Client Experience Manager to lead its Client Experience team. The Client Experience Manager is charged with implementing a successful client services strategy across locations to ensure a seamless and superior experience for all UOVO clients. The Client Experience Manager is responsible for scheduling, training, and supervising the New York-based Client Experience team and supporting regional teams in other key markets. Reporting to the Director of Marketing, the Client Experience Manager will work closely with Business Development, Account Management, Facilities, and Operations to provide cross-functional support.

 

Responsibilities include but are not limited to:

  • Implement a client services strategy that is scalable across UOVO’s national network
  • Train, supervise, and review Client Experience team members on company protocols and in promotion of professional development
  • Coordinate Client Experience team schedules
  • Serve as primary point of escalation for Client Experience Administrators by resolving complex client issues
  • Serve as a liaison between the Client Experience team and all other departments
  • Provide front desk support when needed by answering incoming calls, verifying access credentials, and addressing in-person requests
  • Oversee essential administrative and office management functions
  • Work closely with Director of Marketing and leadership on key initiatives
  • Stay abreast of industry best practices and arrange recurring team trainings
  • Adhere to all company policies, procedures, and business ethics codes
  • Other duties as assigned by manager

 

Qualifications & Skills:

  • 4-6 years’ customer service and administrative experience with progressive responsibility
  • Proven track record managing a diverse client-facing team
  • Working knowledge of best customer service practices
  • Motivated, prompt, and reliable team player able to succeed in a fast-paced environment
  • Exceptional communication (written, verbal, and interpersonal) and organizational skills with strong attention to detail
  • Innate problem solver with ability to maintain calm and professional demeanor under pressure
  • Enthusiasm for art and culture a plus

This in-person position requires on-site presence at UOVO’s Long Island City headquarters five days a week with occasional requests to work nights and on weekends.

 

Compensation & Benefits

Salary commensurate with experience. UOVO provides excellent health benefits, 401K matching contribution, generous paid time off, monthly staff lunches, and promotes a healthy work/life balance.

 

To apply, please email your resume to employment@uovo.art with “Client Experience Manager” in the subject line.

 

About UOVO


UOVO is the nation’s leading storage and logistics provider for art, archives, and collectibles with state-of-the-art facilities in New York, Delaware, Florida, California, Colorado, and Texas. UOVO is operated by an expert team of industry professionals and offers bespoke solutions to meet the specialized needs of any collection. UOVO’s services include climate-controlled storage, private viewing galleries, local transportation, international shipping, installation, packing, archival photography, digital inventory management, and more.

 

 

UOVO is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an equitable and inclusive work environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, medical condition, pregnancy, genetic information, sexual orientation, gender, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

 

In response to the COVID-19 pandemic, all UOVO facilities follow strict protocols to ensure the health and safety of our community. All new employees are required to show proof of vaccination.

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